We frequently work with multiple stakeholders in implementing connectivity solutions. Recently, we worked on a project to implement a network change between a client in South Africa and another in the UK.
The South African client uses a system hosted in the UK, and SI Futures is involved with providing connectivity between the two countries. An issue cropped up that was causing intermittent connectivity problems and caused frustration and operational issues for our client.
We worked with the multiple stakeholders to resolve the issue, and together with resolving the connectivity problem, we implemented a new monitoring system via web hooks that instantly alerts us to any problems in the connection. This allows us and the customer to immediately address any future connectivity problems should they occur in the future.